Ryan Hendricks is the Program Manager of Operations for USRA’s NASA Academic Mission Services Contract and a Technical Area Lead for USRA’s Aviation Systems Projects.
Prior to working with USRA, Ryan worked as an IBM Global Business Services SME, in the US, Asia and Europe for 12 years. As an Associate Partner at IBM and Data Science Specialist, Ryan led global clients to find more efficient ways to engage with customers and monetize insights harvested from social media and other engagement channels. Most recently for IBM, Ryan built a global team of over 150 SME's focused on developing drone based solutions and moving clients from small technical POCs into hardened commercial solutions. Ryan drove IBM engagement with the NASA Ames aeronautics teams and helped expand IBM's services related to commercial drone operations, data analytics, command and control systems, and business strategy. Ryan founded the first voice-over-IP telecom startup, Magictel in Hong Kong and worked extensively for global communications companies in China and India over a 15 year period. He also co-invented a patented data monetization technology.
Ryan received his Bachelor of Science degree from Georgetown University with a dual focus in Chinese studies and Computational Linguistics. Ryan speaks Mandarin Chinese, Spanish and conversational Hindi.